StabiBASE WEB prerequisites

This section is meant to help you solve some common problems that you might encounter while running StabiBASE WEB for the first time.

Situations:

1. You started StabiBASE WEB and you received the following error message: “Trust not granted”.

Problem: The Stabiplan Certificate is not installed on your system.

Solution: Install the Stabiplan Certificate.

a. Delete cookies. For details, see http://support.microsoft.com/kb/278835/en
b. Start StabiBASE WEB (StabiBASE.htm)
c. Click the Install now link on that page. A new application is started, which installs the certificate on your system.
d. Follow the instructions provided by this application to carry out the certificate installation.

If automatic installation fails, you can install the certificate manually. Here is how to do it:

a. Download the certificate manually by clicking here;
b. Open Internet Explorer;
c. Go to Tools > Internet Options;
d. Open Content tab;
e. Click on Certificates;
f. Open Trusted Publishers;
g. Click Import;
h. Browse for the location of the certificate you downloaded at step 1.
i. Confirm the import of this file. Walk through the import wizard, with default options, and confirm all warning messages.

2. You are using Internet Explorer 9 and you received the following message: "An error occurred in the application you were running".

Problem: StabiBASE WEB is unable to run. In IE9 this application type is disabled by default.

Solution: Add the hosting site to your trusted sites.

a. Open Internet Explorer;
b. Go to Tools > Internet Options;
c. Open Security tab;
d. Select Trusted sites and click Sites;
e. Type the hosting website address in and press Add.